The questions is when will you hire an assistant to help run your business? Surely 6 figure businessmen didn't that much doing all the stuff needed to run a business.
James Beattie advises to get a customer support person early on.
Shopify Lifestyle shares that the first hire is the most crucial.
there are three main time consuming tasks customer service order fulfillment marketing - for customer service, he set up Zendesk and hired someone from Upwork to work at $7-8/hour
- Zendesk has a free to install app for Shopify but reviews were pretty bad
- he communicated with the CSR staff via Skype, trained this person well so this person can train newly hired CSR later on as you scale up
- makes macros on Zendesk so CSR agent has template on how to answer customer emails
- his first hire was the most important as this became the customer service manager for the new hires when he needed to scale up on this business
- for automating orders, he hired a dropshipping agent
- this agent hooked the store to an ERP service
- he shifted to a dropshipping agent when he hit 50 orders per day
- discourages about automating marketing especially in dropshipping
- spends 15-30 minutes per night to on adsets
- uses automated rule to kill or reactivate adsets using RevealBot
- RevealBot charges based on your adspent like $5000 adspent charges $49 per month
Gabriel St Germain reveals the following tasks are not automated
- business and growth
- generating content: you have better vision of your business
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